Shipping and Returns Policy
Likewize is the operator of https://www.accessories.optus.com.au/. By placing an order through our website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- General
The stock availability displayed on the product pages on our website is based on inventory levels at the time of order placement. In the unlikely event of a stock discrepancy and we are unable to fulfil your order, we will contact you to confirm if you’re happy to await restocking of the back ordered item or if you would prefer for us to process a refund.
Please be aware that lithium products (such as Power Banks) can only be sent via Regular Post due to being a restricted category (UN3480).
- Shipping Costs
Shipping costs are calculated during checkout based on type of delivery selected. The shipping options and the related fee are
Shipping option
Fee
Standard delivery
FREE
Express delivery (orders shipped next business day)
$10.00
Same-day delivery to Sydney metro locations
$20.00
Where applicable payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
- Delivery Times
Your order will be delivered Monday – Friday between 9 am – 5pm
- Transit Time
All standard orders placed before 5 pm AEST Monday-Friday are dispatched in 2-3 business days depending on the stock availability. Express orders placed before 5 pm AEST Monday-Friday are dispatched next business day. Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Our courier companies cannot deliver within allocated time frames. Our delivery times can vary based on your location. Please see below as a guide for the standard and express deliveries.
Destination State Estimated Delivery Time - Standard Delivery Estimated Delivery Time - Express Delivery
Australian Capital Territory 4-7 business days 1-3 business days
Melbourne metro 2-5 business days 1-2 business days
New South Wales Regional & Rural Areas 3-6 business days 1-4 business days
Northern Territory 7-14 business days 2-7 business days
Queensland 2-8 business days 1-8 business days
South Australia 3-7 business days 1-5 business days
Sydney metro 2-5 business days 1-2 business days
Tasmania 5-10 business days 1-4 business days
Victoria Regional & Rural Areas 3-6 business days 2-5 business days
Western Australia 7-14 business days 1-7 business days
- Order cutoff times and dispatch
Orders placed before Midday AEST Monday-Friday for same-day delivery to Sydney metro locations will be dispatched the same day. Orders placed before 5 pm AEST Monday-Friday for express delivery will be dispatched in the next business day. Orders placed before 5 pm AEST Monday-Friday for standard delivery will be dispatched in the next 1-2 business days.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- P.O. Box Shipping
Likewize will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
- Delivery Time Exceeded
While we will endeavour to deliver your order as soon as possible, our courier partners including Startrack and Australia Post have advised that there may be delays with deliveries due to COVID-19. We appreciate your patience and understanding.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Returns
Likewize will happily honour any valid warranty claims as stated on our Warranty Policy. Once Likewize receives and verifies that you have satisfied the conditions that entitle you to make a claim in respect of your Product under the Likewize 24-Month Limited Warranty, you are eligible for one (1) of the following:
- a replacement product; or
- a refund for the original purchase price (plus applicable taxes).
If you elect to receive a replacement product, Likewize will replace your Product with an alternative product when you make a claim under the Likewize 24-Month Limited Warranty.
When Likewize provides you with a replacement product or refund for the original purchase price (plus applicable taxes), ownership of your returned Product will be immediately transferred to Likewize.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
- Customer service
For all customer service enquiries, please email us at optus.accessories@likewize.com or call us on 1300 773 777